Check-In Guide Introduction
This document delineates the updated check-in process, offering a comprehensive view of the new functionalities introduced to optimize user experience. With these enhancements, admins can now ascertain the registration status with greater clarity.
Prerequisites - Ensure you have:
1. Access to the platform hosting the check-in.
2. Your registration email is ready.
Step-by-Step Guide
1. Accessing the Check-In Page:
- Navigate to the platform using the provided URL for registration.
2. Enter Your Email:
- Upon reaching the check-in page, locate the email input field.
- Input the email address you used for event registration.
3. Verify Registration:
- Post email entry, select the "Check Registration" button.
- The system will cross-check if the entered email correlates with a registered event attendee.
4. Understanding the Registration Codes:
- Once your email is processed, the system utilizes specific codes to define your registration status:
- CheckedIn - PreReg: Indicates you pre-registered for the event and have now successfully checked in.
- CheckedIn - DayOf: Denotes you've registered and checked in on the event day.
- Depending on the code generated, your user experience may vary, ensuring a tailored journey based on your registration timeline.
5. Results:
- Registered Users:
- A modal window confirms your registration.
- You'll be automatically rerouted to the event's check-in page.
- Unregistered Users:
- A notification highlights the absence of your email in the registered attendee list.
- Options to either register or re-enter your email will be presented.
6. QR Code Usage & Spot Registration :
- For QR code-based check-ins, the system updates the context value accordingly.
- Ensure your device camera is functional and has the necessary permissions for the QR code scanner.
- Spot Registration: Attendees can register on the spot using a QR code. The QR code or URL for on-the-spot registration is available in the admin section and follows the format: https://app.webmobi.com/<EventId>/attendee/spotreg.
- If you are already registered, it will show you as checked in. Otherwise, you can register, which will show the status as "CheckedIn - DayOf".
7. Troubleshooting & FAQs:
- My email returns an error message. What next?
- Confirm the email entered matches your registration email.
- Rectify potential typos or unnecessary spaces.
- For persisting issues, liaise with event organizers.
- The redirected URL appears faulty.
- Persisting problems should be reported, sharing the exact URL with the technical team.
- Issues with QR code scanning?
- Ensure camera permissions are active.
- Scan in adequate lighting and ensure the QR code's clarity.
- Failing the above, manually input your email.
Conclusion
The enhanced check-in process, equipped with new registration codes, ensures a user-centric approach, offering attendees clarity and ease. For technical concerns or additional inquiries, the support team remains at your service.
